Careers
Professional, enthusiastic and solutions focused – that’s us!
As Orange, Bathurst and the surrounding region’s fast-growing full-service IT company, CCT is committed to developing productive business IT systems & networks, with staff that really know their stuff.
As a company born out of our MD’s basement, we have fostered a dynamic, unique and welcoming team culture. We provide great training and support to our team and are committed to both personal and professional development.
Ready to join us?
Current Vacancies:
Are you sick of the traffic and the rat race and looking for a better lifestyle? We are expanding our Colton Computer Technologies family with several roles on offer. You could be soaking up the gorgeous countryside and top-notch food and wine while taking the next step in your IT career. Orange is the perfect tree-change destination, located just 3.5 hours west of Sydney and Canberra. Best of all, you can always find somewhere to park your car, and visiting anywhere in town only takes 10 minutes.
The people:
We are down-to-earth, bureaucracy-free and focused on community. Our office uniform often includes a pair of boots and a polo shirt (make sure you ask Mitch about his avocado socks). But don’t be fooled – we are also dynamic, unique, driven and innovative. We were proud to be named as a finalist in the ARN Innovation awards last year.
The company:
We’re the fastest-growing full-service IT company in Orange, Bathurst and the surrounding regions, focusing on helping local businesses leverage technology. We provide excellent training and support to our team and are committed to supporting personal and professional development. If you join us, you will have plenty of opportunities to grow and advance.
So, what are you waiting for? Get in touch – we would love to meet you!
The job
As a IT Support Technician, your job is to keep the clients happy. Tasks include:
- Field incoming help requests from end users via telephone, email, or help desk portal in a courteous manner and respond to assigned tickets/tasks.
- Provide onsite and remote support to end-users.
- Record, track and document the help desk request problem-solving process.
- Monitor and identify patterns with clients support requests, show initiative in devising solutions.
- Manage support priorities to maximise client satisfaction and meet SLA criteria.
- Assist senior resources with further troubleshooting and testing as required.
- Undertake projects and tasks assigned by Service Delivery Manager or Project Coordinator.
- Share new learning opportunities with other members of the Support team.
Our current stack:
- Microsoft Modern Workplace
- Windows desktop and server
- Azure Active Directory
- MS Exchange
- Powershell
- Sophos Intercept X
- Sophos Central
- Sophos Firewalls and Access Points
- Arcserve
Your skills and experience:
- Good communication skills.
- Good time management skills.
- Entry-level technical skills.
- Commitment to customer service.
- Passion for continuous improvement.
- Excellent problem-solving skills.
- Commitment to keeping up to date with current industry trends and emerging technologies.
Travel Requirements:
Most of our clients are in located within the Orange & Bathurst regions, however occasionally you may be required to support clients further afield.
Applications that do not address the requirements will not be considered. Due to the nature of the work, only candidates with the right to work in Australia will be considered for this role.
To apply email your resume to recruitment@colton.com.au
We are looking for a motivated and enthusiastic Senior IT Support Technician to join our growing team.
As an Senior IT Support Technician, your day-to-day will involve:
- Field incoming support requests on software, hardware, networking and cloud from end users via telephone, email or help desk portal
- Provide onsite and remote support to end-users across all technologies
- Record, track and document the help desk request problem-solving process
- Monitor and identify patterns with client support requests and show initiative in devising solutions
- Maintain awareness of clients SLA’s and manage expectations appropriately
- Communicate with the Service Centre and Professional Services teams to capitalise on business opportunities
- Handle 2nd level support engineer tasks not resolved with IT technicians for training purposes
- Assist with troubleshooting and resolve infrastructure issues
- Proactively contribute to the continuous improvement of team processes and procedures
- Share new learning opportunities with other members of the Support team
Travel Requirements:
Most of our clients are in located within the Orange & Bathurst regions, however occasionally you may be required to support clients further afield. Please note you must be currently located in the Orange & Bathurst region to be considered for this role.
Our ideal team member will have:
- Good communication skills
- Good time management skills
- Intermediate technical skills
- Ability to liaise with staff, clients and vendors
- Commitment to customer service
- Passion for continuous improvement
- Excellent problem-solving skills
- Commitment to keeping up to date with current industry trends and emerging technologies
At Colton Computer Technologies, responsibilities may occasionally require an adjusted work schedule and/or evening/weekend hours in order to satisfy customer needs.
To apply email your resume to recruitment@colton.com.au
