Managed IT Services
Managed services allow you to outsource your IT, so you can focus on your business priorities while taking advantage of our specialist knowledge. Our managed services offerings give you IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure.
This means we keep your systems up-to-date and secure. In our experience, many break-fix issues and cyber breaches can be avoided by good IT systems management. Depending on your business needs, you can choose the Managed Services Plan that suits you.
Our plans cover:
- Cybersecurity – spam filtering, Virtual Private Networks (VPN), and anti-CEO spoofing
- Compliance – industry specific compliance, GDPR, The Australian Notifiable Data Breach (NDB) Scheme, financial audits and policy compliance
- Hardware and software upgrades – EOL planning, scheduled preventative maintenance, hardware system management
- Data backups in line with Australian Cyber Security Centre’s Essential 8
- Technical support speaking to real people – 12 x 5 helpdesk support and 24 x 7 business critical monitoring
| Product v / Tier > | Managed Cloud Email | Managed Business | Managed Platinum |
|---|---|---|---|
| 12-Month commitment | $35/user/month | $90/user/month | $160/user/month |
| Month-to-Month commitment | $42/user/month | $100/user/month | X |
| 365 Cloud Backup Cloud data (Sharepoint, OneDrive, Email) backed up to CCT datacentre | |||
| Advanced Cyber Security Compliance Enhanced security monitoring and alerting | |||
| Advanced On Demand Help desk Basic On-Demand Help Desk plus new user and new computer setup. | |||
| Advanced Reporting Monthly system health report and quarterly IT planning meeting | |||
| Advanced Spam filtering | |||
| Antivirus | |||
| Azure AD Premium P1 Allows Multi-factor authentication access | |||
| Basic Cyber Security Compliance Security monitoring and alerting | |||
| Basic On Demand Help Desk Business hrs support for existing devices and software licensed through CCT, password changes | |||
| Basic Reporting Quarterly system health report and annual IT planning meeting | |||
| Device Encryption Safeguards data in the event a device is lost or stolen | |||
| Managed Servers Antivirus, Patching, Remote Management & Monitoring, Cybersecurity Compliance | |||
| Microsoft 365 Business Basic Online only version of Office software with an email account | |||
| Microsoft 365 Business Premium Windows 10 Pro license, email, Office 365 software on PC, 1 TB storage on OneDrive | |||
| Multi-Factor Authentication Verify identity of users before granting access to system via a mobile app | |||
| Workstation Patching & Monitoring Keep your windows patches up to date. Monitoring and alerting of system health issues. |
Add on packs
| Pack | Managed Cloud Email | Managed Business | Managed Platinum |
|---|---|---|---|
| Apps for Business Office 365 software installed on your PC | $15 | Included | Included |
| Employee Cyber Threat Training Phishing simulations to educate and train your employees | $7.50 ($100 minimum) | $7.50 ($100 minimum) | Included |
| Exclaimer Centralised email signature management | $5 (min 10 users) | $5 (Min 10 users) | $5 (Min 10 users) |
| LastPass Password management and secure password sharing for groups | $10 | $10 | $10 |
| Managed Workstation Antivirus and Patch Management for PCs not assigned to users covered by another plan. | $25 | $25 (additional Workstations only) | Included |
For a comprehensive and fully managed solution to suit your organisation’s technological maturity and turn IT from an operating expense to a profitable tool, get in touch today.