Careers

Professional, enthusiastic and solutions focused – that’s us!

As Orange, Bathurst and the surrounding region’s fast-growing full-service IT company, CCT is committed to developing productive business IT systems & networks, with staff that really know their stuff.

As a company born out of our MD’s basement, we have fostered a dynamic, unique and welcoming team culture. We provide great training and support to our team and are committed to both personal and professional development.

Ready to join us?

Current Vacancies:

Ready for a new challenge? We have a fantastic opportunity for a Project Coordinator to join the growing Colton Computer Technologies family in the picturesque town of Orange. You will be the keeper of lists and the chaser of tasks to make sure that the day-to-day requirements of client projects always
stay on track.

The people:
We are down-to-earth, bureaucracy-free, and focused on community. Our office uniform often includes a pair of boots and a polo shirt (make sure you ask Mitch about his avocado socks). But don’t be fooled – we are also dynamic, unique, driven and innovative. We were proud to be named as a finalist in the ARN Innovation awards last year.

The company:
We’re the fastest-growing full-service IT company in Orange, Bathurst and the surrounding regions, focusing on helping local businesses leverage technology. We provide excellent training and support to our team and are committed to supporting personal and professional development. If you join us, you will have plenty of opportunities to grow and advance.

The Job:
As a Project Coordinator, your job is to monitor projects and ensure they are progressing as forecast, while checking that the products and Technician’s time entries are captured in a timely and accurate manner.

Tasks include:

  • Building and maintaining great relationships with key client representatives.
  • Consistently meeting customer service standards so every client feels like they are a high priority.
  • Keeping clients fully informed and satisfied with correspondence received.
  • Actively identifying new business opportunities with existing clients.
  • Communicating with the Support and Professional Services teams to capitalise on business opportunities.
  • Managing project communications, liaising with clients and relevant 3rd parties to ensure they are fully always informed.
  • Monitoring and maintaining project plans, project schedules, work hours, budgets and expenditures.
  • Ensuring projects adhere to CCT framework and all documentation is maintained appropriately for each project.
  • Raising project risks and issues with management where applicable.
  • Ensuring stakeholder views are managed towards the best solution.
  • Ensuring project invoicing is completed properly, in coordination with Accounts.
  • Correctly setting up agreements at the conclusion of projects, where applicable.
  • Ensuring NBN and phone orders are processed accurately and in a timely manner.

Your skills and experience:

  • Commitment to company success and profitability.
  • Good communication skills, time management and problem-solving skills.
  • Ability to grasp technical concepts.
  • Ability to liaise with staff, clients and vendors.
  • Commitment to customer service.
  • Passion for continuous improvement.

The lifestyle

If you are a local, you are already living the dream. Orange is the perfect tree-change destination for out-of-towners, located just 3.5 hours west of Sydney and Canberra. It offers a thriving café culture, tight-knit community, lots of bike and walking tracks and all the amenities you might need. There is also a range of well-renowned schools in the region, including All Saints’ College, Kinross Wolaroi and MacKillop College. Best of all, you can always find somewhere to park your car, and visiting anywhere in town only takes 10 minutes.

So, what are you waiting for? Get in touch – we would love to meet you!

Travel Requirements:

Most of our clients are located within the Orange & Bathurst regions, however, occasionally you may be required to support clients further afield.

Applications that do not address the requirements will not be considered. Due to the nature of the work, only candidates with the right to work in Australia will be considered for this role.

To apply email your resume to recruitment@colton.com.au

About Colton Computer Technologies:
Are you sick of the traffic and the rat race and looking for a better lifestyle? We are expanding our Colton Computer Technologies family with several roles on offer. You could be soaking up the gorgeous countryside and top-notch food and wine while taking the next step in your IT career. Orange is the perfect tree-change destination, located just 3.5 hours west of Sydney and Canberra. Best of all, you can always find somewhere to park your car, and visiting anywhere in town only takes 10 minutes.

The people:
We are down-to-earth, bureaucracy-free and focused on community. Our office uniform often includes a pair of boots and a polo shirt (make sure you ask Mitch about his avocado socks). But don’t be fooled – we are also dynamic, unique, driven and innovative. We were proud to be named as a finalist in the ARN Innovation awards last year.

The company:
We’re the fastest-growing full-service IT company in Orange, Bathurst and the surrounding regions, focusing on helping local businesses leverage technology. We provide excellent training and support to our team and are committed to supporting personal and professional development. If you join us, you will have plenty of opportunities to grow and advance.

So, what are you waiting for? Get in touch – we would love to meet you!

The job
As a IT Support Technician, your job is to keep the clients happy. Tasks include:

  • Field incoming help requests from end users via telephone, email, or help desk portal in a courteous manner and respond to assigned tickets/tasks.
  • Provide onsite and remote support to end-users.
  • Record, track and document the help desk request problem-solving process.
  • Monitor and identify patterns with clients support requests, show initiative in devising solutions.
  • Manage support priorities to maximise client satisfaction and meet SLA criteria.
  • Assist senior resources with further troubleshooting and testing as required.
  • Undertake projects and tasks assigned by Service Delivery Manager or Project Coordinator.
  • Share new learning opportunities with other members of the Support team.

Our current stack:

  • Microsoft Modern Workplace
  • Windows desktop and server
  • Azure Active Directory
  • MS Exchange
  • Powershell
  • Sophos Intercept X
  • Sophos Central
  • Sophos Firewalls and Access Points
  • Arcserve

Your skills and experience:

  • Good communication skills.
  • Good time management skills.
  • Entry-level technical skills.
  • Commitment to customer service.
  • Passion for continuous improvement.
  • Excellent problem-solving skills.
  • Commitment to keeping up to date with current industry trends and emerging technologies.

Travel Requirements:

Most of our clients are in located within the Orange & Bathurst regions, however occasionally you may be required to support clients further afield.

Applications that do not address the requirements will not be considered. Due to the nature of the work, only candidates with the right to work in Australia will be considered for this role.

To apply email your resume to recruitment@colton.com.au

About Colton Computer Technologies:
Are you sick of the traffic and the rat race and looking for a better lifestyle? We are expanding our Colton Computer Technologies family with several roles on offer. You could be soaking up the gorgeous countryside and top-notch food and wine while taking the next step in your IT career. Orange is the perfect tree-change destination, located just 3.5 hours west of Sydney and Canberra. Best of all, you can always find somewhere to park your car, and visiting anywhere in town only takes 10 minutes.

The people:
We are down-to-earth, bureaucracy-free, and focused on community. Our office uniform often includes a pair of boots and a polo shirt (make sure you ask Mitch about his avocado socks). But don’t be fooled – we are also dynamic, unique, driven and innovative. We were proud to be named as a finalist in the ARN Innovation awards last year.

The company:
We’re the fastest-growing full-service IT company in Orange, Bathurst and the surrounding regions, focusing on helping local businesses leverage technology. We provide excellent training and support to our team and are committed to supporting personal and professional development. If you join us, you will have plenty of opportunities to grow and advance.

So, what are you waiting for? Get in touch – we would love to meet you!

The Job:
As a Senior Project Specialist, your job is to keep the clients happy. Tasks include:

  • Provide technical assistance by clearly articulating CCT’s service solutions to both business and technical users.
  • Liaise with sales staff to understand customer requirements and optimal sales approach.
  • Meet with prospects to identify sales opportunities.
  • Assess customer needs and tailor solutions to their requirements.
  • Prepare and deliver technical sales presentations to potential customers.
  • Provide detailed technical advice to assist with generating quotes to customers.
  • Maintain awareness of client SLA’s and manage expectations appropriately.
  • Assist in responding to customer and project related requests for information and proposals.
  • Maintain great relationships with key client representatives.
  • Actively identify new business opportunities with existing clients.
  • Implement and configure projects for CCT and customers, on time and under budget.
  • Work closely with outsourced partners to ensure that quality and efficiency requirements are met.
  • Ensure all documentation is up to date and accurate and communicate with cross-function departments to ensure clients retain a high level of support post-project.
  • Participate in risk assessment and the management of project risks.
  • Provide solution installation and integration.
  • Document project delivery best practices.
  • Deliver technical and project delivery training to project team.
  • Liaise with leadership team to validate project delivery is in line with best practices.
  • Troubleshoot, research and resolve escalated support issues, owning the process to satisfactory client closure.
  • Act as a “Firewall” to management-level support, preventing issues from being escalated to management-level support when possible.
  • Document the solutions to recurring escalated issues including process design and technical roadmap required to prevent future cases.
  • Undertake diagnosis and troubleshooting of escalated issues.
  • Provide mentorship and escalated support for technicians within the team.

Our ideal team member will have:

  • Excellent technical skills, including but not limited to:
  • Microsoft Modern workplace.
  • Intermediate to advanced networking skills.
  • Intermediate to advanced skills across CCT’s technology stack.
  • Active Directory.
  • Team Player – You enjoy collaborating, learning from your colleagues, teaching, and working with others to get things done.
  • Motivated to Learn – You are curious and have a need to understand exactly how things work. You approach problems seeking to understand first and recommend later regardless of your experience. You have a passion for continuous improvement.
  • Customer-focused – You work to understand the needs of customers and work backwards from there to achieve goals.
  • Excellent problem-solving skills.
  • Commitment to keeping up to date with current industry trends and emerging technologies.

Travel Requirements:

Most of our clients are in located within the Orange & Bathurst regions, however occasionally you may be required to support clients further afield.

At Colton Computer Technologies, responsibilities may occasionally require an adjusted work schedule and/or evening/weekend hours in order to satisfy customer needs.

Applications that do not address the requirements will not be considered. Due to the nature of the work, only candidates with the right to work in Australia will be considered for this role.

To apply email your resume to recruitment@colton.com.au

As a company born out of innovation, we have fostered a dynamic, unique and driven team culture. We provide great training and support to our team, and are committed to both personal and professional development.

We are looking for a motivated and enthusiastic Senior IT Support Technician to join our growing team.

As an Senior IT Support Technician, your day-to-day will involve:

  • Field incoming support requests on software, hardware, networking and cloud from end users via telephone, email or help desk portal
  • Provide onsite and remote support to end-users across all technologies
  • Record, track and document the help desk request problem-solving process
  • Monitor and identify patterns with client support requests and show initiative in devising solutions
  • Maintain awareness of clients SLA’s and manage expectations appropriately
  • Communicate with the Service Centre and Professional Services teams to capitalise on business opportunities
  • Handle 2nd level support engineer tasks not resolved with IT technicians for training purposes
  • Assist with troubleshooting and resolve infrastructure issues
  • Proactively contribute to the continuous improvement of team processes and procedures
  • Share new learning opportunities with other members of the Support team

Travel Requirements:

Most of our clients are in located within the Orange & Bathurst regions, however occasionally you may be required to support clients further afield. Please note you must be currently located in the Orange & Bathurst region to be considered for this role.

Our ideal team member will have:

  • Good communication skills
  • Good time management skills
  • Intermediate technical skills
  • Ability to liaise with staff, clients and vendors
  • Commitment to customer service
  • Passion for continuous improvement
  • Excellent problem-solving skills
  • Commitment to keeping up to date with current industry trends and emerging technologies

At Colton Computer Technologies, responsibilities may occasionally require an adjusted work schedule and/or evening/weekend hours in order to satisfy customer needs.

To apply email your resume to recruitment@colton.com.au

About Colton Computer Technologies:
Are you sick of the traffic and the rat race and looking for a better lifestyle? We are expanding our Colton Computer Technologies family with several roles on offer. You could be soaking up the gorgeous countryside and top-notch food and wine while taking the next step in your IT career. Orange is the perfect tree-change destination, located just 3.5 hours west of Sydney and Canberra. Best of all, you can always find somewhere to park your car, and visiting anywhere in town only takes 10 minutes.

The people:
We are down-to-earth, bureaucracy-free, and focused on community. Our office uniform often includes a pair of boots and a polo shirt (make sure you ask Mitch about his avocado socks). But don’t be fooled – we are also dynamic, unique, driven and innovative. We were proud to be named as a finalist in the ARN Innovation awards last year.

The company:
We’re the fastest-growing full-service IT company in Orange, Bathurst and the surrounding regions, focusing on helping local businesses leverage technology. We provide excellent training and support to our team and are committed to supporting personal and professional development. If you join us, you will have plenty of opportunities to grow and advance.

So, what are you waiting for? Get in touch – we would love to meet you!

The Job:
As a Technical Specialist, your job is to keep the clients happy. Tasks include:

  • Provide technical assistance by clearly articulating CCT’s service solutions to both business and technical users
  • Assess customer needs and tailor solutions to their requirements
  • Prepare and deliver technical sales presentations to potential customers
  • Maintain awareness of client SLA’s and manage expectations appropriately
  • Assist in responding to customer and project related requests for information and proposals
  • Solve complex customer problems and build automation to prevent problem recurrence including research, design, testing and evaluation of scripting
  • Implement and configure projects for CCT and customers, on time and under budget
  • Work closely with outsourced partners to ensure that quality and efficiency requirements are met
  • Collaborate regularly with the project team, effectively conveying customer requirements regarding technical solutions and enhancements
  • Provide solution installation and integration
  • Troubleshoot, research and resolve escalated support issues, owning the process to satisfactory client closure
  • Document the solutions to recurring escalated issues including process design and technical roadmap required to prevent future cases
  • Undertake diagnosis and troubleshooting of escalated issues
  • Provide mentorship and escalated support within the team
  • Proactively contribute to the continuous improvement of team processes and procedures
  • Provide on-site training on solution daily use, management and troubleshooting

Our ideal team member will have:

  • Excellent technical skills, including but not limited to: Microsoft Modern workplace, networking, PowerShell scripting and Active Directory
  • Team player – You enjoy collaborating, learning from your colleagues, teaching and working through others to get things done
  • Motivated to learn – You are curios and have a need to understand exactly how things work. You approach problems seeking to understand first and recommend later regardless of your experience. You have a passion for continuous improvement
  • Customer focused – You work to understand the needs of customers and work backwards from there to achieve goals
  • Excellent problem-solving skills
  • Commitment to keeping up to date with current industry trends and emerging technologies

Travel Requirements:

Most of our clients are in located within the Orange & Bathurst regions, however occasionally you may be required to support clients further afield.

At Colton Computer Technologies, responsibilities may occasionally require an adjusted work schedule and/or evening/weekend hours in order to satisfy customer needs.

To apply email your resume to recruitment@colton.com.au

Are you already completely sick of IT? Let Us help!

Call us on 6361 1116
or Send us an email