Co-Managed IT Services
Have your own IT staff? Go co-managed
Colton Computer Technologies co-managed IT (CoMIT) program is a partnership with your existing IT staff.
Drive optimization and efficiency by leveraging our proven operational systems and processes.
Have your own IT staff? Keep them focused on serving your employees and increasing the return on your technology investment, rather than on core security and infrastructure services.
This program is designed for organizations that desire greater visibility into technology assets, the ability to report on operational performance and guidance regarding technology projects.
Your IT staff will be the primary responder to support requests and alerts. However, they will be able to escalate any requests to our staff for resolution, and we can provide full coverage for vacation and sick time. In an effort to set expectations for appropriate response times, we work with you to define service level targets for your IT staff.
Tickets can be automatically escalated to Colton Computers in the event your staff cannot meet the defined expectations. Our ticketing system and other integrated tools will enable your IT staff to communicate more effectively on service requests and provide a repository for network documentation.
Our Best Practices Value Map sets specifications for what technology investments will contribute to a stable, more reliable infrastructure. We work with your budget and plan for your technologies life-cycle management.
CCT has cultivated a sophisticated suite of software tools to manage your technology assets. It includes remote support screen share, antivirus, ticketing, patching, monitoring, alerting, and many more software as a service (SaaS) tools.
With the co-managed IT program, we will give you and your IT staff access. We manage and maintain these tools and the infrastructure on which they run. Consequently, your IT staff can focus on higher value tasks. Improving the IT experience of everyone in your organization.
