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November 25, 2025 16:08 AESTScheduled - We wish to advise that emergency maintenance will be carried out on NetVault DC4 to ensure continued reliability and performance of our services.During the maintenance window, services hosted or transiting through DC4 may be intermittently unavailable. We anticipate up to 60 minutes of total outage time, which may occur at multiple points throughout the window.Our technical team will work diligently to minimise downtime and restore services as quickly as possible. We understand how important service availability is to your operations, and we genuinely appreciate your patience and cooperation while we complete this essential work.If you have any questions or concerns, please reach out to our support team by phone or email.NetVault Support:1300 513 262 Option 2support@netvault.net.auNovember 25, 2025 17:14 AESTActive - Emergency maintenance at NetVault DC4 has now commenced. Systems may experience intermittent interruptions during this time. We will keep you informed throughout the process and appreciate your patience.November 25, 2025 21:58 AESTCompleted - Emergency maintenance at NetVault DC4 has been successfully completed. All services are now operating normally. Thank you for your patience and understanding during this work.

October 27, 2025 14:45 AESTScheduled - NetVault Engineers will be conducting infrastructure maintenance period at NetVault DC3 (QLD).While there is redundancy in place, NetVault Engineers are not expecting any degraded performance and/or service disruption during this maintenance period.If any services do experience or are experiencing issues after the maintenance window, please email support@netvault.net.au or call 1300 513 262 and select option 2 for support.Work Start: 06/11/2023 16:00 PMWork End: 06/11/2023 19:00 PMTimezone: Brisbane/QLDOutage Duration: 30 minsNovember 6, 2025 16:32 AESTActive - Scheduled maintenance has commenced. Brief service disruptions may occur from 5:00pm (AEST) or shortly after.If issues persist after the window (4:00–7:00pm AEST), please contact support@netvault.net.au or call 1300 513 262 (Option 2).November 6, 2025 19:39 AESTCompleted - Scheduled maintenance has been successfully completed. All services are operating normally.If you experience any issues, please contact support@netvault.net.au or call 1300 513 262 (Option 2).

October 29, 2025 07:57 AESTInvestigating - NetVault is currently experiencing a service disruption affecting systems hosted in NetVault DC1. Our engineering teams have been notified and are actively investigating the issue to determine the root cause and implement corrective actions.Further updates will be provided as soon as additional information becomes available.We apologize for any inconvenience this may cause and appreciate your patience while we work to restore normal operations.October 29, 2025 08:22 AESTIdentified - The issue has been identified as a power related issue at the NetVault DC1 Data Centre. Engineers are en-route to determine the root cause of the issueOctober 29, 2025 09:16 AESTMonitoring - Power issue has been resolved within the rack in question, engineers are working on restoring services.October 29, 2025 10:52 AESTResolved - All systems are back online, and teams are performing a root cause analysis with the data centre vendor to determine if any future steps should be taken to prevent re-occurance.

September 15, 2025 10:00 AESTScheduled - Dear Customer,NetVault will be performing a scheduled migration of Hosted 3CX services to a new, upgraded cluster to improve performance and reliability.Maintenance Window:25th September – 6th OctoberEvenings, outside of standard business hoursImpact:During this period, individual Hosted 3CX services will experience a brief service interruption while being migrated. The expected downtime for each service is approximately 5 to 60 minutes.We appreciate your patience and understanding as we work to enhance our services.If you have any questions or concerns, please contact our support team.September 25, 2025 18:57 AESTActive - We would like to inform you that the scheduled Hosted 3CX services migration for 25th September has now commenced.During this window, individual Hosted 3CX services may experience a brief period of downtime while being migrated to the upgraded cluster.We will provide a further update once today’s migration activities have been completed.September 25, 2025 21:59 AESTActive - We are pleased to inform you that the scheduled migration activities for 25th September have been successfully completed.All affected Hosted 3CX services are now operating on the upgraded cluster. No further disruptions are expected until the next scheduled migration window.Thank you for your continued patience and understanding as we complete this upgrade process.September 26, 2025 18:30 AESTActive - We would like to inform you that the scheduled Hosted 3CX services migration for 26th September has now commenced.During this window, individual Hosted 3CX services may experience a brief period of downtime while being migrated to the upgraded cluster.We will provide a further update once today’s migration activities have been completed.September 26, 2025 22:47 AESTActive - We are pleased to inform you that the scheduled migration activities for 26th September have been successfully completed.All affected Hosted 3CX services are now operating on the upgraded cluster. No further disruptions are expected until the next scheduled migration window.Thank you for your continued patience and understanding as we complete this upgrade process.October 5, 2025 20:56 AESTActive - [Update] We would like to inform you that the scheduled Hosted 3CX services migration for 5th October has now commenced.During this window, individual Hosted 3CX services may experience a brief period of downtime while being migrated to the upgraded cluster.We will provide a further update once today’s migration activities have been completed.October 6, 2025 05:00 AESTCompleted - Maintenance Finished

September 16, 2025 18:28 AESTInvestigating - NetVault Engineers have been alerted to a service disruption within one of our Voice Carrier upstreams.Engineers are investigating the issue as a priority, and will report in once the investigation is complete.September 16, 2025 18:39 AESTIdentified - Engineers have identified an issue with one of our voice carriers, and are in the process of routing around the issue identified (where possible). September 16, 2025 18:45 AESTIdentified - Engineers have sucessfully routed outbound calls through alternate, redundant carriers, and are waiting an update from the affected carrier relating to inbound calls.September 16, 2025 19:02 AESTMonitoring - Services have restored from the affected voice carrier, and all inbound and outbound services appear to be functional again.Engineers will keep monitoring the situation to confirm stability, before migrating call flowback to their original pathsSeptember 17, 2025 05:49 AESTResolved - All voice services remained stable overnight, and engineers have restored traffic to their primary paths.If any clients or channel partners are still experiencing issues, please contact the NetVault service desk for further assistance.