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January 11, 2024 08:55 AESTScheduled - Dear Valued Customers,We want to inform you about an upcoming scheduled maintenance and upgrade session for the NetVault NETmon Platform. This essential maintenance is planned to start on the 13th of January 2024 at 8:00 AM and is expected to conclude by the 15th of January 2024 at 8:00 AM.Maintenance Details:- This upgrade is part of our commitment to provide enhanced functionality and a more robust platform.- We will be implementing new underlaying hardware, platform software upgrades and performing system optimizations during this period.Impact on Service:- Please be aware that there will be an extended period during which the NetVault NETmon Platform will be unavailable.We apologize for any inconvenience this may cause and appreciate your understanding and patience during this time. Our team is committed to ensuring a smooth and efficient upgrade process to enhance your experience with our platform.For any questions or concerns, please feel free to contact our support team.January 13, 2024 08:00 AESTActive - Scheduled maintenance has started.January 15, 2024 08:00 AESTCompleted - Scheduled maintenance has completed.

December 5, 2023 12:45 AESTScheduled - Dear Valued Customers,We would like to inform you that a scheduled maintenance window has been planned for our Virtual PBX cluster upgrades. The purpose of this maintenance is to upgrade the software version of the virtual PBX cluster to improve its performance, reliability, and security.The maintenance window will be held on 10/12/2023 Starting at 8pm AEST with the end of the maintenance period finishing at 12am AEST - During this time, you may experience temporary interruptions to your Virtual PBX service. However, we will ensure that any disruptions are minimized to the greatest extent possible.We advise you to take any necessary precautions, such as suspending any automated processes that rely on the virtual PBX service during the maintenance window. After the maintenance is complete, please test your Virtual PBX service to ensure that everything is functioning as expected.We apologize for any inconvenience this may cause and appreciate your cooperation in advance. If you have any questions or concerns, please feel free to contact our technical support team at 1300513262.Thank you for your understanding.December 10, 2023 20:00 AESTActive - Scheduled maintenance is starting.December 10, 2023 23:59 AESTCompleted - Scheduled maintenance is complete.

December 5, 2023 12:42 AESTScheduled - Dear Valued Customers,We would like to inform you that a scheduled maintenance window has been planned for our Virtual PBX cluster upgrades. The purpose of this maintenance is to upgrade the software version of the virtual PBX cluster to improve its performance, reliability, and security.The maintenance window will be held on 06/12/2023 Starting at 8pm AEST with the end of the maintenance period finishing at 12am AEST - During this time, you may experience temporary interruptions to your Virtual PBX service. However, we will ensure that any disruptions are minimized to the greatest extent possible.We advise you to take any necessary precautions, such as suspending any automated processes that rely on the virtual PBX service during the maintenance window. After the maintenance is complete, please test your Virtual PBX service to ensure that everything is functioning as expected.We apologize for any inconvenience this may cause and appreciate your cooperation in advance. If you have any questions or concerns, please feel free to contact our technical support team at 1300513262.Thank you for your understanding.December 6, 2023 20:00 AESTActive - Scheduled maintenance is starting.December 6, 2023 23:59 AESTCompleted - Scheduled maintenance is complete.

November 8, 2023 10:33 AESTMonitoring - NetVault was notified of an outage that occurred around 3:05 am, involving services with Optus.NetVault then identified that this is due to the large-scale outage that Optus is currently experiencing.NetVault's affected services are related to this Optus outage. Once Optus services are restored, if you are still experiencing any issues, please call our helpdesk at 1300 513 262, Option 2.We appreciate your patience and understanding during this time and apologize for any inconvenience this has caused. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.The NetVault team will be monitoring this outage closely with Optus.November 8, 2023 14:53 AESTMonitoring - NetVault has received confirmation that specific Optus services have been restored successfully.Nonetheless, we continue to closely monitor the situation for any additional developments.We will provide further updates on the outage's progress once we receive more information.November 10, 2023 08:38 AESTResolved - The significant Optus outage has been successfully resolved.Should you encounter any lingering issues with services affected by the outage, please reach out to NetVault support for assistance.

November 2, 2023 09:59 AESTScheduled - Dear Valued Customers,We wish to notify you that on Saturday, 4th of November, our engineering team will be conducting a significant maintenance operation, involving hardware upgrades on our primary core router at NetVault Data Center 4 (DC4). This procedure is integral to our continuous efforts to enhance the resilience and performance of our network services.Impact on Services:Given that the primary core router will be temporarily taken offline for upgrades, we anticipate noticeable service disruptions and several potential dropouts during the maintenance window. Services that typically route through the primary core router will failover to the secondary core router. However, please be aware that this transition may not be seamless, and you might experience brief interruptions in connectivity and service functionality.Purpose of Maintenance:This maintenance and upgrade are crucial for augmenting the capacity, security, and performance of our network. It ensures we are up-to-date with the latest hardware advancements and are well-prepared to meet the growing demands of our services. Additionally, these upgrades are a proactive measure to bolster the reliability and efficiency of our network infrastructure.What You Need to Do:Please be prepared for intermittent service disruptions during the maintenance period. We recommend saving any important work and ensuring that any critical operations are scheduled outside of this maintenance window. If you encounter any prolonged issues or need assistance, our support team will be available to provide the necessary aid.Contact Us:For any inquiries, concerns, or additional support, please do not hesitate to contact our support team at support@netvault.net.au or via phone at 1300 513 262 Option 2. Our team is committed to providing continuous support and assistance throughout this process.We understand the impact that such maintenance can have and we have taken steps to minimize the disruption. Your understanding and patience are highly appreciated as we work towards enhancing our services for a better user experience.Thank you for your trust and partnership with NetVault.Warm regards,The NetVault TeamNovember 4, 2023 17:08 AESTActive - Scheduled maintenance is starting.November 4, 2023 23:59 AESTCompleted - Scheduled maintenance is complete.