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July 2, 2024 15:00 AESTInvestigating - NetVault Engineers have been alerted to intermittent issues affecting customers' ability to access Meta services, including Facebook and Instagram. Our team is actively investigating the root cause of the disruption and working to resolve it as quickly as possible.We apologize for any inconvenience caused and appreciate your patience as we work to restore full service.Thank you for your understanding.NetVault Support TeamJuly 3, 2024 08:50 AESTIdentified - NetVault Engineers have identified the root cause of the intermittent access issues affecting Meta services, including Facebook and Instagram. The issue has been traced to a BGP routing problem with our upstream BGP and IP Transit peers.NetVault Engineers are actively working with our upstream peers to resolve the BGP routing issue. In addition, we are attempting to implement a temporary workaround to alleviate the impact on our customers until the root cause is fully addressed.NetVault will continue to work closely with our upstream peers to resolve the BGP routing problem. Updates will be provided as progress is made and more information becomes available.We apologize for any inconvenience this issue may have caused and appreciate your patience as we work to restore full service.Thank you for your understanding.NetVault Support TeamJuly 3, 2024 11:46 AESTIdentified - NetVault Engineers have successfully implemented a temporary workaround to address the intermittent access issues affecting Meta services, including Facebook and Instagram. As a result, overall performance in accessing these services has improved.NetVault Engineers continue to work with our upstream peers to resolve the underlying BGP routing issue. While the temporary workaround has alleviated the impact, we are committed to fully addressing the root cause.NetVault will persist in collaborating with our upstream peers to permanently resolve the BGP routing problem. We will provide updates as more information becomes available and progress is made.We apologize for any inconvenience this issue may have caused and appreciate your patience as we work to ensure full and stable service.Thank you for your understanding.NetVault Support TeamJuly 4, 2024 11:18 AESTMonitoring - Emgineers have been monitoring the network and access to Meta platforms, and services are performing nominally.July 5, 2024 08:47 AESTResolved - Services operating correctly and the incident is now resolved.

January 11, 2024 08:55 AESTScheduled - Dear Valued Customers,We want to inform you about an upcoming scheduled maintenance and upgrade session for the NetVault NETmon Platform. This essential maintenance is planned to start on the 13th of January 2024 at 8:00 AM and is expected to conclude by the 15th of January 2024 at 8:00 AM.Maintenance Details:- This upgrade is part of our commitment to provide enhanced functionality and a more robust platform.- We will be implementing new underlaying hardware, platform software upgrades and performing system optimizations during this period.Impact on Service:- Please be aware that there will be an extended period during which the NetVault NETmon Platform will be unavailable.We apologize for any inconvenience this may cause and appreciate your understanding and patience during this time. Our team is committed to ensuring a smooth and efficient upgrade process to enhance your experience with our platform.For any questions or concerns, please feel free to contact our support team.January 13, 2024 08:00 AESTActive - Scheduled maintenance has started.January 15, 2024 08:00 AESTCompleted - Scheduled maintenance has completed.

December 5, 2023 12:45 AESTScheduled - Dear Valued Customers,We would like to inform you that a scheduled maintenance window has been planned for our Virtual PBX cluster upgrades. The purpose of this maintenance is to upgrade the software version of the virtual PBX cluster to improve its performance, reliability, and security.The maintenance window will be held on 10/12/2023 Starting at 8pm AEST with the end of the maintenance period finishing at 12am AEST - During this time, you may experience temporary interruptions to your Virtual PBX service. However, we will ensure that any disruptions are minimized to the greatest extent possible.We advise you to take any necessary precautions, such as suspending any automated processes that rely on the virtual PBX service during the maintenance window. After the maintenance is complete, please test your Virtual PBX service to ensure that everything is functioning as expected.We apologize for any inconvenience this may cause and appreciate your cooperation in advance. If you have any questions or concerns, please feel free to contact our technical support team at 1300513262.Thank you for your understanding.December 10, 2023 20:00 AESTActive - Scheduled maintenance is starting.December 10, 2023 23:59 AESTCompleted - Scheduled maintenance is complete.

December 5, 2023 12:42 AESTScheduled - Dear Valued Customers,We would like to inform you that a scheduled maintenance window has been planned for our Virtual PBX cluster upgrades. The purpose of this maintenance is to upgrade the software version of the virtual PBX cluster to improve its performance, reliability, and security.The maintenance window will be held on 06/12/2023 Starting at 8pm AEST with the end of the maintenance period finishing at 12am AEST - During this time, you may experience temporary interruptions to your Virtual PBX service. However, we will ensure that any disruptions are minimized to the greatest extent possible.We advise you to take any necessary precautions, such as suspending any automated processes that rely on the virtual PBX service during the maintenance window. After the maintenance is complete, please test your Virtual PBX service to ensure that everything is functioning as expected.We apologize for any inconvenience this may cause and appreciate your cooperation in advance. If you have any questions or concerns, please feel free to contact our technical support team at 1300513262.Thank you for your understanding.December 6, 2023 20:00 AESTActive - Scheduled maintenance is starting.December 6, 2023 23:59 AESTCompleted - Scheduled maintenance is complete.

November 8, 2023 10:33 AESTMonitoring - NetVault was notified of an outage that occurred around 3:05 am, involving services with Optus.NetVault then identified that this is due to the large-scale outage that Optus is currently experiencing.NetVault's affected services are related to this Optus outage. Once Optus services are restored, if you are still experiencing any issues, please call our helpdesk at 1300 513 262, Option 2.We appreciate your patience and understanding during this time and apologize for any inconvenience this has caused. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.The NetVault team will be monitoring this outage closely with Optus.November 8, 2023 14:53 AESTMonitoring - NetVault has received confirmation that specific Optus services have been restored successfully.Nonetheless, we continue to closely monitor the situation for any additional developments.We will provide further updates on the outage's progress once we receive more information.November 10, 2023 08:38 AESTResolved - The significant Optus outage has been successfully resolved.Should you encounter any lingering issues with services affected by the outage, please reach out to NetVault support for assistance.