Outages

July 15, 2026 12:46 AESTInvestigating - NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 and DC8 data centre which is impacting internet, cloud and telephone services that operate through these data centre. Engineers are investigating as a priority and will provide updates shortly.July 15, 2026 13:04 AESTIdentified - Our engineers have identified the cause of the service disruption at our Brisbane DC3 and DC8 data centres. The issue was an unexpected loss of power, separate to the scheduled power feed maintenance being undertaken by the data centre facility provider. Engineers are actively working to restore power and bring affected internet, cloud, and telephone services back online.ETR: Not currently available. We will provide an update as soon as one is confirmed.For further assistance, please contact NetVault Support:📞 1300 513 262 (Option 2)📧 support@netvault.net.auJuly 15, 2026 13:40 AESTMonitoring - Power has been restored at our Brisbane DC3 and DC8 data centres, and all affected internet, cloud, and telephone services are back online. Our engineers are closely monitoring the environment to confirm ongoing stability before this incident is marked as resolved.For further assistance, please contact NetVault Support:📞 1300 513 262 (Option 2)📧 support@netvault.net.auJuly 15, 2026 17:00 AESTResolved - Power has remained stable at our Brisbane DC3 data centres, and all affected internet, cloud, and telephone services have been confirmed fully operational. This incident is now resolved.We apologies for any inconvenience this may have caused and thank you for your patience while our engineers worked to restore services.For further assistance, please contact NetVault Support:📞 1300 513 262 (Option 2)📧 support@netvault.net.au

July 8, 2026 06:43 AESTIdentified - NetVault Engineers have been alerted to a service disruption affecting Telstra mobile services. This service disruption appears to be a nationwide outage affecting all of Australia.As the Telstra mobile network underpins many different products offered by NetVault, many different services are affected.NetVault is moniting the situation closely and will be updating this incident when more details come to light.Your patience during this service outage is appreciated.July 8, 2026 09:14 AESTIdentified - Allected services from the Telstra network appear to be gradually restoring, but NetVault monitoring is still showing many services offline. Reports indicate that rebooting the mobile handset or device can temporarily restore services, but this issue is still not fully resolved.More details will be shared here as to when NetVault engineers recieve more information from Telstra and our internal sources. July 8, 2026 10:20 AESTIdentified - Telstra are advising that 90% of the mobile network is back online. NetVault engineers are continuing to monitor the situationJuly 8, 2026 15:05 AESTMonitoring - Monitoring from NetVault shows all services are back online, and no further issues have been seen within the Telstra Network.NetVault Engineers will continue to monitor the situation before closing off this incident report.July 8, 2026 18:21 AESTResolved - No further developments on this incident from Telstra. NetVault will close off this service disruption incident. Please contact the NetVault service desk if you have any further service difficulties.

June 12, 2026 10:05 AESTInvestigating - NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 data centre which is impacting internet services traversign through this data centre. Engineers are investigating as a prority and will provide updates shortlyJune 12, 2026 10:37 AESTInvestigating - NetVault engineers are still investigating this issue as it appears to be a wider scale internet problem affecting QLD which is outside of the NetVault network. Updates will be made in due course.June 12, 2026 10:58 AESTIdentified - NetVault engineers are still investigating this issue as it appears to be a wider scale internet problem affecting QLD which is outside of the NetVault network.One of our carrier upstreams seems to be heavily impacted by the issues and is the likely cause. Updates will be made in due course.June 12, 2026 11:17 AESTIdentified - NetVault engineers have identified that the issue relates to one of our upstreams providers at DC3. NetVault engineers have manually routed around the issue the issue tobring as many services operational as possible. June 12, 2026 11:59 AESTMonitoring - NetVault engineers have confirmed that the upstream provider responsible for the disruption at our Brisbane DC3 data centre has resolved a network routing issue within their infrastructure, which was the root cause of this incident.Our engineers are currently monitoring the upstream connections for stability before re-enabling them fully. We expect services to fully stabilise once the upstream connections are confirmed stable.If you continue to experience issues, please contact NetVault Support:📞 Call: 1300 513 262 (Option 2)✉️ Email: support@netvault.net.auJune 12, 2026 13:14 AESTMonitoring - While services from our upstream provider appear to remain stable, out of an abundance of caution, NetVault will leave services on alternate carrier interconnects before restoring the network back to its primary state later this evening.If you continue to experience issues, please contact NetVault Support:📞 Call: 1300 513 262 (Option 2)✉️ Email: support@netvault.net.auJune 12, 2026 17:32 AESTResolved - Services have been restored to their primary network state. An RFO (Reason For Outage) has been requested from the carrier in question.

April 27, 2026 07:12 AESTInvestigating - We are aware of an issue currently affecting NetVault phone services. Our engineering team has been alerted and is actively investigating the cause. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.Customers requiring urgent assistance are encouraged to reach out via email to NetVault Support at support@netvault.net.au while we work to resolve this.April 27, 2026 07:38 AESTIdentified - Our engineers have identified the root cause of the current phone services disruption. The issue has been traced to a one of our upstream telephony carriers affecting inbound call routing. We are actively working with the affected upstream telephony carrier to restore full service as quickly as possible.NetVault engineers are routing around the affected upstream carrier where possible.Estimated Time to Restore: No ETR at this time.We understand the impact this may have and sincerely appreciate your patience. Further updates will be posted here as we make progress. In the meantime, if you require assistance please contact NetVault Support via email:📧 Email: support@netvault.net.auApril 27, 2026 09:18 AESTMonitoring - We are pleased to advise that the inbound call routing issue affecting NetVault phone services has been resolved. Our upstream telephony carriers have successfully restored full service and phones are now operating normally.We sincerely apologise for any inconvenience caused during this time and thank you for your patience.If you are still experiencing any issues, please don't hesitate to contact NetVault Support:📞 Call: 1300 513 262 (Option 2)📧 Email: support@netvault.net.auApril 27, 2026 17:00 AESTResolved - This incident has been resolved and we are satisfied that phone services are operating as expected. This incident is now closed.

January 21, 2026 09:01 AESTScheduled - During the maintenance window, one of the power feeds (A or B) to the NetVault DC8 infrastructure's power rails will be de-energised (not simultaneously).NetVault Engineers will work with our contractors during the planned works in a staged manner, mitigating risk to ensure 100% uptime to the NetVault DC8 infrastructure and ensure the work is completed as quickly as possible.February 25, 2026 06:00 AESTActive - Scheduled maintenance has started.February 25, 2026 18:00 AESTCompleted - Scheduled maintenance has completed.