Outages

November 20, 2024 10:43 AESTScheduled - Due to scheduled network upgrades on devices located in Western Australia, your service(s) may experience a disruption during the outage window advised.If any services do experience or are experiencing issues after the maintenance window, please email support@netvault.net.au or call 1300 513 262 and select option 2 for support.Work Start: 05/12/2024 12:00 AMWork End: 05/12/2024 06:00 AMTimezone: Sydney/NSWOutage Duration: 60 minsDecember 5, 2024 00:00 AESTActive - Scheduled maintenance is starting.December 5, 2024 06:00 AESTCompleted - Scheduled maintenance is complete.

October 23, 2024 08:10 AESTInvestigating - Netvault Engineers have been alerted to multiple outages in Victoria region and are currently investigating.October 23, 2024 08:43 AESTResolved - Netvault Engineers have identified and resolved the multiple outages in the Victoria region. Services have been fully restored, and systems are being monitored to ensure stability. We appreciate your patience during the resolution process.

September 19, 2024 21:00 AESTScheduled - We will be upgrading the PBX to version 68.0.38 during this maintenance period. During the upgrade:The PBX will be inaccessible.Handsets will deregister and will automatically reconnect once the upgrade is complete.Affected Systems:PBX IPs: 175.158.106.85 - 175.158.106.86Version:68.0.38Expected Downtime:Between 5 to 10 minutes during the upgrade window.We appreciate your understanding and patience during this brief service disruption.September 19, 2024 21:00 AESTActive - Scheduled maintenance has started.September 19, 2024 21:30 AESTCompleted - Scheduled maintenance has completed.

August 21, 2024 10:05 AESTInvestigating - We are currently experiencing issues with one of our SIP Trunk services due to an upstream provider outage. This may result in call failures, lost of registration of SIP Trunk, dropped calls, or poor call quality for users. Our team is in contact with the affected upstream provider to resolve the issue as quickly as possible.Our teams are also iniating manual failover procedures to fail over affected services to alternate redundant SIP trunk providers.We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.August 21, 2024 10:23 AESTIdentified - We wanted to update you that the issue with our upstream provider has been identified, and services are gradually coming back online. Our team is closely monitoring the situation to ensure that all services are fully restored. We appreciate your patience during this time and apologize for any inconvenience caused.August 21, 2024 12:19 AESTMonitoring - Services have been stable and working as expected for the last few hours. Services are back on their primaries and no further issues have been detected.Engineers will liase with the affected upstream provider to determine if any improvements to the network and failover systems are required.Should any clients still have issues, please contact our support desk so that your individual service can be examined. NetVault engineers will continue to closely monitor the affected services for the rest of the day before closing off this incident.August 21, 2024 16:29 AESTResolved - The issue affecting our SIP Trunk services has been resolved. After monitoring the situation closely, we can confirm that all services are stable and back to normal.If you have any questions or experience further issues, please don't hesitate to reach out to us at support@netvault.net.au

July 2, 2024 15:00 AESTInvestigating - NetVault Engineers have been alerted to intermittent issues affecting customers' ability to access Meta services, including Facebook and Instagram. Our team is actively investigating the root cause of the disruption and working to resolve it as quickly as possible.We apologize for any inconvenience caused and appreciate your patience as we work to restore full service.Thank you for your understanding.NetVault Support TeamJuly 3, 2024 08:50 AESTIdentified - NetVault Engineers have identified the root cause of the intermittent access issues affecting Meta services, including Facebook and Instagram. The issue has been traced to a BGP routing problem with our upstream BGP and IP Transit peers.NetVault Engineers are actively working with our upstream peers to resolve the BGP routing issue. In addition, we are attempting to implement a temporary workaround to alleviate the impact on our customers until the root cause is fully addressed.NetVault will continue to work closely with our upstream peers to resolve the BGP routing problem. Updates will be provided as progress is made and more information becomes available.We apologize for any inconvenience this issue may have caused and appreciate your patience as we work to restore full service.Thank you for your understanding.NetVault Support TeamJuly 3, 2024 11:46 AESTIdentified - NetVault Engineers have successfully implemented a temporary workaround to address the intermittent access issues affecting Meta services, including Facebook and Instagram. As a result, overall performance in accessing these services has improved.NetVault Engineers continue to work with our upstream peers to resolve the underlying BGP routing issue. While the temporary workaround has alleviated the impact, we are committed to fully addressing the root cause.NetVault will persist in collaborating with our upstream peers to permanently resolve the BGP routing problem. We will provide updates as more information becomes available and progress is made.We apologize for any inconvenience this issue may have caused and appreciate your patience as we work to ensure full and stable service.Thank you for your understanding.NetVault Support TeamJuly 4, 2024 11:18 AESTMonitoring - Emgineers have been monitoring the network and access to Meta platforms, and services are performing nominally.July 5, 2024 08:47 AESTResolved - Services operating correctly and the incident is now resolved.