Outages

October 29, 2025 07:57 AESTInvestigating - NetVault is currently experiencing a service disruption affecting systems hosted in NetVault DC1. Our engineering teams have been notified and are actively investigating the issue to determine the root cause and implement corrective actions.Further updates will be provided as soon as additional information becomes available.We apologize for any inconvenience this may cause and appreciate your patience while we work to restore normal operations.October 29, 2025 08:22 AESTIdentified - The issue has been identified as a power related issue at the NetVault DC1 Data Centre. Engineers are en-route to determine the root cause of the issueOctober 29, 2025 09:16 AESTMonitoring - Power issue has been resolved within the rack in question, engineers are working on restoring services.October 29, 2025 10:52 AESTResolved - All systems are back online, and teams are performing a root cause analysis with the data centre vendor to determine if any future steps should be taken to prevent re-occurance.

September 15, 2025 10:00 AESTScheduled - Dear Customer,NetVault will be performing a scheduled migration of Hosted 3CX services to a new, upgraded cluster to improve performance and reliability.Maintenance Window:25th September – 6th OctoberEvenings, outside of standard business hoursImpact:During this period, individual Hosted 3CX services will experience a brief service interruption while being migrated. The expected downtime for each service is approximately 5 to 60 minutes.We appreciate your patience and understanding as we work to enhance our services.If you have any questions or concerns, please contact our support team.September 25, 2025 18:57 AESTActive - We would like to inform you that the scheduled Hosted 3CX services migration for 25th September has now commenced.During this window, individual Hosted 3CX services may experience a brief period of downtime while being migrated to the upgraded cluster.We will provide a further update once today’s migration activities have been completed.September 25, 2025 21:59 AESTActive - We are pleased to inform you that the scheduled migration activities for 25th September have been successfully completed.All affected Hosted 3CX services are now operating on the upgraded cluster. No further disruptions are expected until the next scheduled migration window.Thank you for your continued patience and understanding as we complete this upgrade process.September 26, 2025 18:30 AESTActive - We would like to inform you that the scheduled Hosted 3CX services migration for 26th September has now commenced.During this window, individual Hosted 3CX services may experience a brief period of downtime while being migrated to the upgraded cluster.We will provide a further update once today’s migration activities have been completed.September 26, 2025 22:47 AESTActive - We are pleased to inform you that the scheduled migration activities for 26th September have been successfully completed.All affected Hosted 3CX services are now operating on the upgraded cluster. No further disruptions are expected until the next scheduled migration window.Thank you for your continued patience and understanding as we complete this upgrade process.October 5, 2025 20:56 AESTActive - [Update] We would like to inform you that the scheduled Hosted 3CX services migration for 5th October has now commenced.During this window, individual Hosted 3CX services may experience a brief period of downtime while being migrated to the upgraded cluster.We will provide a further update once today’s migration activities have been completed.

September 16, 2025 18:28 AESTInvestigating - NetVault Engineers have been alerted to a service disruption within one of our Voice Carrier upstreams.Engineers are investigating the issue as a priority, and will report in once the investigation is complete.September 16, 2025 18:39 AESTIdentified - Engineers have identified an issue with one of our voice carriers, and are in the process of routing around the issue identified (where possible). September 16, 2025 18:45 AESTIdentified - Engineers have sucessfully routed outbound calls through alternate, redundant carriers, and are waiting an update from the affected carrier relating to inbound calls.September 16, 2025 19:02 AESTMonitoring - Services have restored from the affected voice carrier, and all inbound and outbound services appear to be functional again.Engineers will keep monitoring the situation to confirm stability, before migrating call flowback to their original pathsSeptember 17, 2025 05:49 AESTResolved - All voice services remained stable overnight, and engineers have restored traffic to their primary paths.If any clients or channel partners are still experiencing issues, please contact the NetVault service desk for further assistance.

July 3, 2025 12:35 AESTScheduled - We will be performing a scheduled upgrade of the following PBXs to version 68.0.42.Purpose of the Upgrade:This release addresses a critical issue related to SSL certificate generation and renewal: - SSL Certificate Generation & Auto Renewal: Resolved by introducing support for TLS 1.3, now required by Let’s Encrypt.Downtime & Upgrade Backup Plan: - Expected Downtime: Approximately 3 to 5 minutes per PBX. Systems will automatically return online post-upgrade. - Handset Behavior: Devices should re-register automatically. If not, a manual reboot may be required. - Rollback Strategy: A contingency plan is in place to allow rollback to the previous version if needed. - Backup Procedure: A full snapshot of each PBX will be taken 30 minutes before the upgrade to ensure data integrity.July 8, 2025 22:30 AESTActive - Scheduled maintenance is starting.July 8, 2025 23:30 AESTCompleted - Scheduled maintenance is completed.

May 26, 2025 08:00 AESTScheduled - NetVault is currently conducting emergency scheduled maintenance on the NETmon Monitoring Platform. During this time, users may experience degradation in information collection and reporting capabilities.May 26, 2025 20:00 AESTActive - Maintenance has started.May 28, 2025 08:00 AESTCompleted - Maintenance has finished.