Outages

June 12, 2026 10:05 AESTInvestigating - NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 data centre which is impacting internet services traversign through this data centre. Engineers are investigating as a prority and will provide updates shortlyJune 12, 2026 10:37 AESTInvestigating - NetVault engineers are still investigating this issue as it appears to be a wider scale internet problem affecting QLD which is outside of the NetVault network. Updates will be made in due course.June 12, 2026 10:58 AESTIdentified - NetVault engineers are still investigating this issue as it appears to be a wider scale internet problem affecting QLD which is outside of the NetVault network.One of our carrier upstreams seems to be heavily impacted by the issues and is the likely cause. Updates will be made in due course.June 12, 2026 11:17 AESTIdentified - NetVault engineers have identified that the issue relates to one of our upstreams providers at DC3. NetVault engineers have manually routed around the issue the issue tobring as many services operational as possible. June 12, 2026 11:59 AESTMonitoring - NetVault engineers have confirmed that the upstream provider responsible for the disruption at our Brisbane DC3 data centre has resolved a network routing issue within their infrastructure, which was the root cause of this incident.Our engineers are currently monitoring the upstream connections for stability before re-enabling them fully. We expect services to fully stabilise once the upstream connections are confirmed stable.If you continue to experience issues, please contact NetVault Support:📞 Call: 1300 513 262 (Option 2)✉️ Email: support@netvault.net.auJune 12, 2026 13:14 AESTMonitoring - While services from our upstream provider appear to remain stable, out of an abundance of caution, NetVault will leave services on alternate carrier interconnects before restoring the network back to its primary state later this evening.If you continue to experience issues, please contact NetVault Support:📞 Call: 1300 513 262 (Option 2)✉️ Email: support@netvault.net.auJune 12, 2026 17:32 AESTResolved - Services have been restored to their primary network state. An RFO (Reason For Outage) has been requested from the carrier in question.

April 27, 2026 07:12 AESTInvestigating - We are aware of an issue currently affecting NetVault phone services. Our engineering team has been alerted and is actively investigating the cause. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.Customers requiring urgent assistance are encouraged to reach out via email to NetVault Support at support@netvault.net.au while we work to resolve this.April 27, 2026 07:38 AESTIdentified - Our engineers have identified the root cause of the current phone services disruption. The issue has been traced to a one of our upstream telephony carriers affecting inbound call routing. We are actively working with the affected upstream telephony carrier to restore full service as quickly as possible.NetVault engineers are routing around the affected upstream carrier where possible.Estimated Time to Restore: No ETR at this time.We understand the impact this may have and sincerely appreciate your patience. Further updates will be posted here as we make progress. In the meantime, if you require assistance please contact NetVault Support via email:📧 Email: support@netvault.net.auApril 27, 2026 09:18 AESTMonitoring - We are pleased to advise that the inbound call routing issue affecting NetVault phone services has been resolved. Our upstream telephony carriers have successfully restored full service and phones are now operating normally.We sincerely apologise for any inconvenience caused during this time and thank you for your patience.If you are still experiencing any issues, please don't hesitate to contact NetVault Support:📞 Call: 1300 513 262 (Option 2)📧 Email: support@netvault.net.auApril 27, 2026 17:00 AESTResolved - This incident has been resolved and we are satisfied that phone services are operating as expected. This incident is now closed.

January 21, 2026 09:01 AESTScheduled - During the maintenance window, one of the power feeds (A or B) to the NetVault DC8 infrastructure's power rails will be de-energised (not simultaneously).NetVault Engineers will work with our contractors during the planned works in a staged manner, mitigating risk to ensure 100% uptime to the NetVault DC8 infrastructure and ensure the work is completed as quickly as possible.February 25, 2026 06:00 AESTActive - Scheduled maintenance has started.February 25, 2026 18:00 AESTCompleted - Scheduled maintenance has completed.

January 21, 2026 09:00 AESTScheduled - During the maintenance window, one of the power feeds (A or B) to the NetVault DC8 infrastructure's power rails will be de-energised (not simultaneously).NetVault Engineers will work with our contractors during the planned works in a staged manner, mitigating risk to ensure 100% uptime to the NetVault DC8 infrastructure and ensure the work is completed as quickly as possible.February 23, 2026 06:00 AESTActive - Scheduled maintenance has started.February 23, 2026 18:00 AESTCompleted - Scheduled maintenance has completed.

January 21, 2026 08:59 AESTScheduled - During the maintenance window, one of the power feeds (A or B) to the NetVault DC8 infrastructure's power rails will be de-energised (not simultaneously).NetVault Engineers will work with our contractors during the planned works in a staged manner, mitigating risk to ensure 100% uptime to the NetVault DC8 infrastructure and ensure the work is completed as quickly as possible.February 18, 2026 06:00 AESTActive - Scheduled maintenance has started.February 18, 2026 18:00 AESTCompleted - Scheduled maintenance has completed.