Outages

February 10, 2025 16:54 AESTInvestigating - NetVault Engineering is aware of a widespread outage due to an issue with one of our upstream providers. Our team is actively investigating the situation and working closely with them to resolve the issue as quickly as possible.We understand the impact this may have and appreciate your patience. We will provide updates as soon as we have more information.Thank you for your understanding.February 10, 2025 18:44 AESTMonitoring - Our upstream provider has identified the issue and is actively working on a resolution. As a result, services that were disrupted are gradually coming back online.NetVault Engineers will continue to monitor the situation closely to ensure full restoration and stability. We appreciate your patience and will provide further updates as needed.Thank you for your understanding.February 11, 2025 07:49 AESTResolved - Our upstream provider has confirmed that the issue has been fully resolved, and all disrupted services should now be back online.If your service is still not working, please try restarting your router and/or NTU equipment. If issues persist, please contact NetVault Support for further assistance:📧 Email: support@netvault.net.au📞 Phone: 1300 513 262 (Select Option 2 for Support)Thank you for your patience and understanding during this outage. We appreciate your support!

August 21, 2024 10:05 AESTInvestigating - We are currently experiencing issues with one of our SIP Trunk services due to an upstream provider outage. This may result in call failures, lost of registration of SIP Trunk, dropped calls, or poor call quality for users. Our team is in contact with the affected upstream provider to resolve the issue as quickly as possible.Our teams are also iniating manual failover procedures to fail over affected services to alternate redundant SIP trunk providers.We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.August 21, 2024 10:23 AESTIdentified - We wanted to update you that the issue with our upstream provider has been identified, and services are gradually coming back online. Our team is closely monitoring the situation to ensure that all services are fully restored. We appreciate your patience during this time and apologize for any inconvenience caused.August 21, 2024 12:19 AESTMonitoring - Services have been stable and working as expected for the last few hours. Services are back on their primaries and no further issues have been detected.Engineers will liase with the affected upstream provider to determine if any improvements to the network and failover systems are required.Should any clients still have issues, please contact our support desk so that your individual service can be examined. NetVault engineers will continue to closely monitor the affected services for the rest of the day before closing off this incident.August 21, 2024 16:29 AESTResolved - The issue affecting our SIP Trunk services has been resolved. After monitoring the situation closely, we can confirm that all services are stable and back to normal.If you have any questions or experience further issues, please don't hesitate to reach out to us at support@netvault.net.auFebruary 10, 2025 16:50 AESTResolved - Resolved

November 20, 2024 10:43 AESTScheduled - Due to scheduled network upgrades on devices located in Western Australia, your service(s) may experience a disruption during the outage window advised.If any services do experience or are experiencing issues after the maintenance window, please email support@netvault.net.au or call 1300 513 262 and select option 2 for support.Work Start: 05/12/2024 12:00 AMWork End: 05/12/2024 06:00 AMTimezone: Sydney/NSWOutage Duration: 60 minsDecember 5, 2024 00:00 AESTActive - Scheduled maintenance is starting.December 5, 2024 06:00 AESTCompleted - Scheduled maintenance is complete.

October 23, 2024 08:10 AESTInvestigating - Netvault Engineers have been alerted to multiple outages in Victoria region and are currently investigating.October 23, 2024 08:43 AESTResolved - Netvault Engineers have identified and resolved the multiple outages in the Victoria region. Services have been fully restored, and systems are being monitored to ensure stability. We appreciate your patience during the resolution process.

September 19, 2024 21:00 AESTScheduled - We will be upgrading the PBX to version 68.0.38 during this maintenance period. During the upgrade:The PBX will be inaccessible.Handsets will deregister and will automatically reconnect once the upgrade is complete.Affected Systems:PBX IPs: 175.158.106.85 - 175.158.106.86Version:68.0.38Expected Downtime:Between 5 to 10 minutes during the upgrade window.We appreciate your understanding and patience during this brief service disruption.September 19, 2024 21:00 AESTActive - Scheduled maintenance has started.September 19, 2024 21:30 AESTCompleted - Scheduled maintenance has completed.