Outages

September 28, 2026 08:35 AESTScheduled - NetVault will be carrying out planned upgrade works at our DC6 data centre on Saturday 10 October 2026, from 8:00 PM to 1:00 AM AEDT.Who may be affected:Services that use NetVault DC6, including services in Victoria and South Australia, may experience degraded performance or service disruptions during this window.What to expect:While the works will take place between 8:00 PM and 1:00 AM AEDT, we expect the outage window to be up to 120 minutes. Not all services will be affected for the full duration, and many customers may notice little or no impact.We will post an update as soon as the works are complete and services are confirmed stable.We apologise for any inconvenience and appreciate your understanding while we work to improve our network. If you experience any issues after the maintenance window, please contact NetVault Support:Call: 1300 513 262, Option 2Email: support@netvault.net.auOctober 10, 2026 19:00 AESTActive - Scheduled maintenance period is starting.October 11, 2026 00:00 AESTCompleted - Scheduled maintenance period is finished.

September 28, 2026 08:30 AESTScheduled - NetVault will be carrying out planned upgrade works at our DC6 data centre on Friday 9 October 2026, from 8:00 PM to 1:00 AM AEDT.Who may be affected:Services that use NetVault DC6, including services in Victoria and South Australia, may experience degraded performance or service disruptions during this window.What to expect:While the works will take place between 8:00 PM and 1:00 AM AEDT, we expect the outage window to be up to 120 minutes. Not all services will be affected for the full duration, and many customers may notice little or no impact.We apologise for any inconvenience and appreciate your understanding while we work to improve our network. If you experience any issues after the maintenance window, please contact NetVault Support:Call: 1300 513 262, Option 2Email: support@netvault.net.auOctober 9, 2026 19:00 AESTActive - Schedule maintenance period has started.October 10, 2026 00:00 AESTCompleted - Schedule maintenance period has finished.

August 14, 2026 12:37 AESTInvestigating - We are currently investigating reports of degraded performance affecting NetVault vPBX clusters. Customers may experience intermittent issues with making or receiving phone calls, with services working normally at times and being affected at others.Our engineers are actively investigating the cause of this issue and we will provide an update as soon as more information becomes available.If you require further assistance, please contact NetVault Support:📞 1300 513 262 (Option 2)📧 support@netvault.net.auAugust 14, 2026 13:22 AESTMonitoring - The degraded performance affecting NetVault vPBX clusters has stabilised. Our engineers continue to closely monitor the clusters to confirm the issue does not reoccur.Customers should now be experiencing normal service. We will provide a further update once we are confident the issue is fully resolved.If you require further assistance, please contact NetVault Support:📞 1300 513 262 (Option 2)📧 support@netvault.net.auAugust 14, 2026 17:01 AESTResolved - This incident has been resolved. NetVault vPBX clusters have remained stable throughout our monitoring period and services are now operating normally.We apologise for any inconvenience this may have caused. If you continue to experience any issues, please contact NetVault Support:📞 1300 513 262 (Option 2)📧 support@netvault.net.au

August 1, 2026 16:26 AESTScheduled - NetVault will be performing planned maintenance at our Melbourne data centre (DC6).This maintenance is expected to affect internet services for customers in Victoria and South Australia. During this window, you may experience intermittent connectivity or a brief interruption to your internet service while our engineers carry out the required work.We schedule maintenance during low-traffic periods wherever possible to minimise disruption, and our team will be monitoring throughout to ensure services are restored promptly.If you experience any issues outside of this maintenance window, please contact NetVault Support:📞 1300 513 262 (Option 2)📧 support@netvault.net.auWe'll post an update here once maintenance is complete.August 1, 2026 20:30 AESTActive - Scheduled maintenance is starting.August 1, 2026 23:30 AESTCompleted - Scheduled maintenance has completed.

July 15, 2026 12:46 AESTInvestigating - NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 and DC8 data centre which is impacting internet, cloud and telephone services that operate through these data centre. Engineers are investigating as a priority and will provide updates shortly.July 15, 2026 13:04 AESTIdentified - Our engineers have identified the cause of the service disruption at our Brisbane DC3 and DC8 data centres. The issue was an unexpected loss of power, separate to the scheduled power feed maintenance being undertaken by the data centre facility provider. Engineers are actively working to restore power and bring affected internet, cloud, and telephone services back online.ETR: Not currently available. We will provide an update as soon as one is confirmed.For further assistance, please contact NetVault Support:📞 1300 513 262 (Option 2)📧 support@netvault.net.auJuly 15, 2026 13:40 AESTMonitoring - Power has been restored at our Brisbane DC3 and DC8 data centres, and all affected internet, cloud, and telephone services are back online. Our engineers are closely monitoring the environment to confirm ongoing stability before this incident is marked as resolved.For further assistance, please contact NetVault Support:📞 1300 513 262 (Option 2)📧 support@netvault.net.auJuly 15, 2026 17:00 AESTResolved - Power has remained stable at our Brisbane DC3 data centres, and all affected internet, cloud, and telephone services have been confirmed fully operational. This incident is now resolved.We apologies for any inconvenience this may have caused and thank you for your patience while our engineers worked to restore services.For further assistance, please contact NetVault Support:📞 1300 513 262 (Option 2)📧 support@netvault.net.au