Outages

Outages

  • NBN Unplanned Outage – NetVault Network Status -Degraded Performance – Core NetVault Network, Carrier Upstreams – AAPT IP Transit, Microsoft Azure ExpressRoute, Network – NetVault Data Centre 3, Optus IP Transit, Telstra IP Transit, Vocus IP Transit – This appears to be affecting connectivity to Microsoft Azure and Office365 services. August 2nd 2021 10am End TBC

  • http://status.netvault.net.au/

  • Planned Third Party NBN Network Maintenance - NSW
    on September 19, 2021 at 8:00 pm

    September 1, 2021 15:29 AESTScheduled - Due to third-party planned NBN network maintenance in the state of NSW, some NetVault NBN network and Internet services may be disrupted for a short period during the maintenance window. Customers with link redundancy will be automatically failed over to alternate paths during the outage window and will be automatically failed back to their primary path.In the event your service does not restore on completion of the planned event, please reset your CPE modem/NTD/NCD/router.If your service does not restore after an equipment reset please contact our Support Team to investigate further.We apologize for any inconvenience this may cause.**Work Start:** 20/09/2021 02:00 AM **Work End:** 20/09/2021 06:00 AM **Timezone:** Sydney/NSW **Outage Duration:** 10 minsSeptember 20, 2021 02:00 AESTActive - Scheduled maintenance is starting.September 20, 2021 06:00 AESTCompleted - Scheduled maintenance is complete.

  • Planned Third Party NBN Network Maintenance - QLD
    on September 17, 2021 at 11:00 pm

    September 1, 2021 15:27 AESTScheduled - Due to third-party planned NBN network maintenance in the state of QLD, some NetVault NBN network and Internet services may be disrupted for a short period during the maintenance window. Customers with link redundancy will be automatically failed over to alternate paths during the outage window and will be automatically failed back to their primary path.In the event your service does not restore on completion of the planned event, please reset your CPE modem/NTD/NCD/router.If your service does not restore after an equipment reset please contact our Support Team to investigate further.We apologize for any inconvenience this may cause.**Work Start:** 16/09/2021 06:00 AM **Work End:** 18/09/2021 09:00 AM **Timezone:** Sydney/NSW **Outage Duration:** 180 minsSeptember 16, 2021 06:00 AESTActive - Scheduled maintenance is starting.September 18, 2021 09:00 AESTCompleted - Scheduled maintenance is complete.

  • Planned Third Party NBN Network Maintenance - NSW
    on September 17, 2021 at 11:00 pm

    August 23, 2021 15:46 AESTScheduled - Due to third-party planned NBN network maintenance in the state of NSW, some NetVault NBN network and Internet services may be disrupted for a short period during the maintenance window. Customers with link redundancy will be automatically failed over to alternate paths during the outage window and will be automatically failed back to their primary path.In the event your service does not restore on completion of the planned event, please reset your CPE modem/NTD/NCD/router.If your service does not restore after an equipment reset please contact our Support Team to investigate further.We apologize for any inconvenience this may cause.**Work Start:** 14/09/2021 11:30 PM **Work End:** 18/09/2021 09:00 AM **Timezone:** Sydney/NSW **Outage Duration:** 1140 minsSeptember 14, 2021 23:30 AESTActive - Scheduled maintenance is starting.September 18, 2021 09:00 AESTCompleted - Scheduled maintenance is complete.

  • Emergency Planned Third Party NBN Network Maintenance - NSW
    on September 17, 2021 at 8:00 pm

    September 17, 2021 14:08 AESTScheduled - Due to third-party planned NBN network maintenance in the state of NSW, some NetVault NBN network and Internet services may be disrupted for a short period during the maintenance window. Customers with link redundancy will be automatically failed over to alternate paths during the outage window and will be automatically failed back to their primary path.In the event your service does not restore on completion of the planned event, please reset your CPE modem/NTD/NCD/router.If your service does not restore after an equipment reset please contact our Support Team to investigate further.We apologize for any inconvenience this may cause.**Work Start:** 18/09/2021 12:00 AM **Work End:** 18/09/2021 06:00 AM **Timezone:** Sydney/NSW **Outage Duration:** 15 minsSeptember 18, 2021 00:00 AESTActive - Scheduled maintenance is starting.September 18, 2021 06:00 AESTCompleted - Scheduled maintenance is complete.

  • Hosted Exchange Platform Migration
    on September 17, 2021 at 1:59 pm

    August 27, 2021 17:31 AESTScheduled - The migration from the old Hosted Exchange platform to the new Hosted Exchange platform will occur on the 17th of September 2021.All affected Channel Partners will be notified about this migration along with a list of the affected Hosted Exchange service that they have with NetVault, a copy of NetVault’s Hosted Exchange guide will include the required DNS changes for the new platform and a secure link to the new user accounts information for each Hosted Exchange domain being migrated.The new Hosted Exchange platform will be available for clients to start receiving emails on the 17th of September 2021 and at 5:00pm all accounts on the old Hosted Exchange platform will stop receiving incoming mail. Please make sure that your DNS change are completed before 5:00pm and you have updated your email client settings across to the new Hosted Exchange platform. All emails from the old Hosted Exchange platform will start to be migrated that evening of the 17th of September 2021.If you wish to migrate your domain/s before 17th of September 2021, please email support@netvault.net.au to schedule a migration date sooner.September 17, 2021 00:00 AESTActive - Scheduled maintenance is starting.September 17, 2021 23:59 AESTCompleted - Scheduled maintenance is complete.

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